One-Year Limited Guarantee on Hardy Trees & Shrubs
Zone 5 hardy trees and shrubs bought at retail from Troy’s are guaranteed for one year from the date of the invoice. Here is exactly what it covers and how it works.
Our guarantee terms
All Zone 5 hardy trees and shrubs purchased at retail are subject to a one year limited guarantee from the date of the invoice. The original invoice and plant must be returned to Troy's for a satisfactory inspection and acceptance of the claim. All guarantee claims will be issued a store credit for 50% of the price paid only and there are no cash refunds. There is no guarantee for: perennials, annuals, tropicals, house plants, or any wholesale purchases of plant material, or for any damage relating to weather conditions, animals, insects or neglect. Nursery stock or other merchandise may be exchanged within 24 hours from the date of purchase only and will be subject to a 25% restocking fee.
These are the terms printed on every Troy’s invoice. The guarantee is contingent upon proper planting and watering.
What’s covered
- Zone 5 hardy trees and shrubs
- Bought at retail
- For one year from the date on your invoice
What isn’t covered
- Perennials, annuals, tropicals and house plants
- Wholesale purchases of plant material
- Damage from weather, animals, insects or neglect
How to make a claim
- Bring the plant and your original invoice to Troy’s, 1266 New Loudon Rd, Cohoes.
- We inspect the plant.
- An accepted claim gets a store credit for 50% of the price you paid. There are no cash refunds.
Keep your guarantee: plant and water it right
The guarantee depends on proper planting and watering. Our planting and watering guides come straight from the handout we give at the counter. Questions about a specific plant? Call (518) 785-1526.
Exchanges
Nursery stock and other merchandise can be exchanged within 24 hours of purchase, with a 25% restocking fee. See our refund policy for the rest.