Questions We Get Asked
Straight answers about hours, delivery, mulch and topsoil, plants, Christmas and pavers. Don't see yours? Call (518) 785-1526.
Visiting and buying
What are your hours?
Right now: Mon–Sat 8–4 · Sun 9–2. Hours change for the holidays and the seasons; see Hours & Directions for every date.
Do you sell online?
No. You buy in person at 1266 New Loudon Rd in Cohoes, or by phone at (518) 785-1526. The prices on this website come from our store register, so you know what things cost before you come in.
What payment do you take? Is there a credit card fee?
We take all payment methods, including cash, checks, credit and debit cards, and Apple Pay. There is no credit card fee.
Do you sell wholesale to contractors?
Yes. Landscapers, masons, builders and municipalities get contractor pricing on plants, hardscape and bulk materials. Bring your business card, plus your tax-exempt certificate if you are tax-exempt, to the front counter and we’ll set you up the same day, with no application needed. A charge account on terms needs our credit application. See Pros & Wholesale.
Do you sell gift certificates?
Yes, in any amount. Buy one at the counter, or call (518) 785-1526, pay by phone, and we mail it free. They never expire and have no fees. Gift certificate details.
What is your refund policy?
All sales are final, with no cash or credit card refunds. Nursery stock and other merchandise may be exchanged within 24 hours of purchase only, subject to a 25% restocking fee. This applies to everything we sell: plants, pavers and stone, bulk materials, tools, decor and all other merchandise. Our plant guarantee is below. A written copy of our refund policy is available at the counter on request.
Do you guarantee your plants?
Zone 5 hardy trees and shrubs bought at retail have a one-year limited guarantee from the date of the invoice, contingent upon proper planting and watering. Bring the plant and the original invoice back for inspection; an approved claim is issued store credit for 50% of the price paid, with no cash refunds. Perennials, annuals, tropicals, houseplants and wholesale plant purchases are not guaranteed, and neither is damage from weather, animals, insects or neglect. Nursery stock and other merchandise can be exchanged within 24 hours of purchase, with a 25% restocking fee.
Delivery
Do you deliver to my town?
We deliver to more than 150 towns across the Capital District, including Clifton Park, Albany, Troy, Saratoga Springs, Latham, Schenectady and Waterford. Type your ZIP code on the Delivery page to see your town's charge and minimum.
How soon can you deliver?
Usually the same day or the next day, Monday through Saturday. We don't deliver on Sundays. Call (518) 785-1526 to schedule.
How much does delivery cost, and is there a minimum?
Each ZIP code has its own delivery charge, listed on the Delivery page. Bulk materials have a minimum of 2 or 3 cubic yards of each material, depending on your ZIP, and different materials can't be mixed on one truck. Addresses outside our listed ZIP codes are charged by the hour, door to door.
Do you deliver plants and pavers too, or just mulch?
All of it. Bulk materials come by dump truck; plants, pavers and stone come by flatbed or box truck. Bulk is tailgated at the driveway at the driver's discretion, and we don't drive on lawns.
Mulch, topsoil and stone
How much mulch do I need?
One cubic yard covers about 100 square feet at 3 inches deep. Enter your bed's length, width and depth in our free bulk calculator, or read How much mulch do I need?
How much topsoil do I need?
Measure the area and the depth you want to fill, then use the bulk calculator. Our guide How much topsoil do I need? walks through it.
Is bulk cheaper than bagged?
For most jobs, yes: buying by the yard costs less than the same amount in bags. Compare on our bulk price list, which shows pickup prices per yard.
Can I pick up bulk materials myself?
Yes. Bring your truck or trailer to the yard during store hours and we'll load you. Prices are per cubic yard, and many materials are also sold by the half yard.
Plants
What's the best arborvitae for a privacy hedge?
It depends on how tall, how wide and how fast you want it. Our guide Arborvitae for a privacy hedge compares the common choices, including smaller varieties for tight spaces.
Can I buy large, mature trees and shrubs?
Yes. We carry larger balled-and-burlapped trees and shrubs, such as 8–10′ Green Giant arborvitae, along with container sizes. Sizes change through the season; check the plant catalog or call.
When is the best time to plant trees and shrubs?
Spring and fall are best. Fall planting works well here until the ground freezes; see Fall planting. For lawns, see When to seed a lawn.
What shrubs can hide a utility box?
Choose shrubs that stay low and leave room for the utility company to get in. Our guide Shrubs to hide utility boxes lists good picks.
How close to my house can I plant a tree?
It depends on the tree's mature size. See Trees near a house for spacing.
Christmas
When do your Christmas trees arrive?
Fresh-cut Christmas trees arrive on Thursday, November 19. Sizes run from 3–5′ up to 10–11′, starting at $45. See Christmas at Troy's.
Do you deliver Christmas trees?
Yes. Christmas tree delivery is $100. Call (518) 785-1526 to set it up.
When is the Christmas Open House?
Black Friday weekend, November 27–29, with free hot apple cider, cookies and candy canes. Christmas hours start Black Friday.
Do you make custom wreaths and centerpieces?
Yes. Wreaths, centerpieces and other Christmas pieces are made by hand in our shop, and we make custom pieces to order. Call (518) 785-1526 for pricing.
How do I keep my Christmas tree fresh?
Get it into water right away and keep the stand full every day. Our guide Christmas tree care has the details.
Pavers and walls
Which paver and wall brands do you carry?
Techo-Bloc, Unilock, Belgard and Dagostino, plus natural stone such as bluestone and fieldstone. See Hardscapes for current products and prices.
Do you install patios or walls?
No. We supply the material only, but we can recommend local contractors. Ask at the hardscape desk.
Can I buy less than a full pallet?
Often, yes. Some products are sold by the piece, some by the layer or partial pallet, and some only by the full pallet; it varies by product and color. Ask at the hardscape desk or call (518) 785-1526.